Authorised Motorola service, warranty and return support for two-way radio equipment.
Red Radio Solutions operates as a Motorola service centre, providing professional support for Motorola two-way radios used across construction, industrial and commercial environments. We manage warranty claims, repairs, and return material authorisation (RMA) processes to ensure equipment is assessed, serviced and returned correctly.
This page outlines how to request service support, lodge a Motorola warranty claim and follow the correct RMA process to minimise delays and ensure compliance with manufacturer requirements.
Motorola radios are built for demanding environments, but like all professional equipment, they may require servicing, repair or warranty assessment over time. Our service centre supports both warranty and non-warranty repairs for Motorola radios, accessories and related equipment.
All equipment is assessed in line with Motorola service guidelines to ensure accurate diagnosis and reliable outcomes.
A Return Material Authorisation (RMA) is required before sending any Motorola equipment to our service centre. This process ensures equipment is tracked correctly and assessed efficiently.
Contact Red Radio Solutions with details of the equipment, fault description and serial numbers.
We confirm warranty status and advise whether the issue qualifies as a Motorola warranty claim or requires non-warranty servicing.
Once approved, you will receive RMA details and instructions for returning the equipment.
The equipment is inspected, tested and repaired or replaced as required.
Serviced or replacement equipment is returned with confirmation of work completed.
Following the RMA process helps avoid delays and ensures your equipment is handled correctly from receipt to return.
Motorola warranty coverage applies to manufacturing defects and eligible faults within the warranty period, subject to Motorola’s terms and conditions.
If equipment falls outside warranty coverage, we will provide clear advice and repair options before proceeding.
In addition to warranty claims, our Motorola service centre provides ongoing servicing and repair support to keep radio fleets operating reliably. This includes diagnostics, component replacement, programming and performance testing.
Our technicians ensure serviced radios return to the site ready for immediate use.
0448 988 993